Effective Date: July 14, 2021
Pursuant to the California Consumer Privacy Act of 2018 (“CCPA”), this section applies to any California residents about whom we have collected PII from any source, including through the use of our website or by communicating with us electronically, in paper correspondence, or in person.
For purposes of this section, “PII” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular California consumer/resident or household. PII does not include publicly available information or information that has been de-identified.
We may collect the following categories of PII about you:
We may collect or use PII from you for the following purposes:
We may collect PII from the following categories of sources:
We do not sell PII or otherwise provide PII to third parties, other than service providers receiving information to perform services on our behalf.
We conduct digital marketing for which we share a limited set of data that is gathered when you visit our website or other services. This includes sharing cookies and pixels, with third parties to allow you to see tailored digital advertisements. We may also share certain information to enhance our ability to communicate with you and provide you with promotional information. To the extent this activity is interpreted as included in California law's broad definition of “data sale,” we have provided you with opt-out rights as to that activity as further described in the “Notice of Right to Opt-Out of Sales” section below.
We may share your PII with the following categories of third parties:
IWP does not collect or sell the PII of minors under 16 years of age.
If you are a California resident, subject to applicable law, you have the following rights under California law with respect to your PII.
You may authorize someone to exercise the above rights on your behalf. Documentation will need to be provided to verify that you have requested an authorized agent to make a request on your behalf. Such documentation may include a Power of Attorney or other signed document. If we have collected information on your minor child, you may exercise the above rights on behalf of your minor child.
We must be able to reasonably verify your identity and authority to exercise these rights before fulfilling a request. There are also various exclusions and exceptions that apply to these rights under applicable laws. So that we can verify your identity when you make a request, you will need to provide certain PII via webform or over the phone.
If you are a California resident and wish to exercise these rights, please utilize our Contact Us form, email us at privacy@IWPharmacy.com or call us toll-free at (888) 295-3989.
If you wish to opt-out of our sharing of the limited data that is gathered when you visit our websites and other web-based services for purposes of targeted digital advertising, you may do so by utilizing our Contact Us page, emailing us at privacy@IWPharmacy.com, or calling us toll-free at (888) 295-3989.
Please note that the effectiveness of your opt-out request may be limited by our ability to associate the cookies and/or pixels that we may collect from your web session with your identity, browser, device, and/or browsing session. As a result, your opt-out request will be more effective for future visits to the website if you:
We encourage you to re-submit opt-out requests from any other devices that you may be utilizing to visit our website.
If you have any questions or concerns about this Privacy Policy, or about the way your information is collected and used, please utilize our Contact Us page, email us at privacy@IWPharmacy.com, or call us toll-free at (888) 295-3989.
If you are hearing or speech disabled, please dial 711 to reach us through the National Telecommunications Relay.
You may also write us at:
Attn: Privacy Officer
Injured Workers Pharmacy
P.O. Box 33
Methuen, MA 01844
Customer Service is available from 8:00am to 8:00pm EST, Monday to Friday and 8:00am to 12:00pm EST on Saturday
Toll Free: 1-888-321-7945
Prescription Fax Hotline: 800-497-4276
Address: 300 Federal St, Andover, MA 01810
By law, we cannot accept returns of prescription products for reuse or resale. However, if you feel we have made an error in filling the prescription, please call Customer Service toll-free, at 1-888-321-7945 with details of the error.
We will request special authorization for a return of the prescription.