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You Have Questions?
We Have Answers!

Welcome to IWP! We're all about making things easier for you. Our goal is to provide an amazing user experience and advocate for injured workers. Clarity is crucial for a simple and stress-free experience. We've put together this FAQ page to answer common questions.

For Injured Workers

How will I receive my medication?

Your medication will be shipped next day* to your home address via UPS. Tracking incoming packages, providing delivery instructions, and finding shipping-related information is easy. Visit here to sign up for a UPS My Choice Membership and learn how to make UPS deliveries work best for you.

Who pays for my medication?

We bill your workers’ comp insurance carrier directly and follow up with them until payment is made.

Do I have to be home to receive my medication?

Non-controlled medications do not require a signature. All controlled medications (CII-CV)** must be signed for upon delivery. If you are traveling or unable to sign, we can ship medications to a UPS Access Point Location. Access Point Locations include over 5,000 designated locations nationwide that will hold the package for you for up to 5 days. Call us at 888-321-7945 and we can arrange that for you.

Can prescriptions be delivered to my PO box?

No. Medication cannot be delivered to a P.O. Box. We will need a street address in order to deliver your package. You can also request your medication is sent to a UPS Access Point Location by calling 888-321-7945.

How do I request a refill?

Running low? Manage your prescriptions easily with IWP. You can request a refill on the “Manage Prescriptions” page of the IWP Patient Portal, and IWP will contact your doctor to request a new prescription for you.**

How will I receive my injections?

We work with you and your physician(s) to deliver injectable medications to your physician’s office up to five days prior to your appointment to ensure treatment plans are followed. Injectable medications can be sent overnight to help keep you on schedule for your treatment plan. 

What happens if my insurance company doesn’t approve my medication?

We work with your insurance carrier and fight to get you the medications you need. If they continue to deny your medications, we will reach out to your attorney or physician for supporting documentation as to why the medication is needed.

How can I change my address under my account?

Changing your shipping address is simple. You can make this change in our online Patient Portal on the “My Account” page. Or, call us directly at 888-321-7945 to update our Patient Care Team with your new address.

*Next-day delivery not available for all prescriptions.

**Pharmacy regulations require that we have an original, hard-copy prescription for all Schedule II controlled substances or that the prescription be electronically prescribed and transmitted to IWP.