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State of Florida

Florida Injured Workers Have ​The Right To Choose Their Pharmacy

IF AN INSURANCE CARRIER CONTACTED YOU TO TELL YOU WHAT PHARMACY YOU MUST USE, PLEASE CONTACT US.

Contact Us Frequently Asked Questions

Pursuant to the Florida Workers’ Compensation Statute, the injured worker has the right to select their pharmacy.

440.13 Medical services and supplies; penalty for violations; limitations.

(3)(j) Not withstanding anything in this chapter to the contrary, a sick or injured employee shall be entitled, at all times, to free, full, and absolute choice in the selection of the pharmacy or pharmacist dispensing and filling prescriptions for medicines required under this chapter. It is expressly forbidden for the department, an employer, or a carrier, or any agent or representative of the department, an employer, or a carrier, to select the pharmacy or pharmacist which the sick or injured employee must use; condition coverage or payment on the basis of the pharmacy or pharmacist utilized; or to otherwise interfere in the selection by the sick or injured employee of a pharmacy or pharmacist.

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Injured Workers Pharmacy (IWP) is a licensed, full-service pharmacy serving thousands of injured workers nationwide, including patients in Florida.

Important Clarification: You may have received a letter from a workers’ compensation insurance carrier incorrectly categorizing Injured Workers Pharmacy (IWP) business operations.

You may have received a letter from a workers’ compensation insurance carrier incorrectly categorizing Injured Workers Pharmacy (IWP) business operations. Specifically, Travelers Insurance sent out a notification to many prescribers on April 17, 2026 stating “Notice to Third Party Dispensing Arrangements - This policy applies equally to medication billed through third-party dispensing companies or pharmacy benefit managers operating under physician affiliation arrangements (e.g., Prescription Partners, Injured Workers Pharmacy, or similar entities).” The letter suggested that the decision in Publix Super Markets, Inc., et al. v. Department of Financial Services, No. 1D2023-0941 (Fla. 1st DCA Feb. 25, 2026) may allow carriers to deny prior authorization based on that model. These statements are inaccurate and misrepresent both our business model and the scope of the ruling.
Travelers Insurance has since clarified in a letter dated May 18, 2026, that it does not dispute IWP is a duly licensed pharmacy holding a non-resident pharmacy license in Florida.

Travelers Insurance has since clarified in a letter dated May 18, 2026, that it does not dispute IWP is a duly licensed pharmacy holding a non-resident pharmacy license in Florida. Travelers recognizes the Publix decision—which addressed prescribing practitioners acting as dispensers—does not apply to IWP’s operations. Travelers committed to remain fully compliant with Chapter 440 of the Florida Statutes to ensure injured workers retain unfettered access to the pharmacy of their choice, including IWP.
Rx

Paper Prescription? We Can Help!

If your prescriber provides a paper prescription, IWP can still support you and help ensure a smooth, convenient process receiving your workers' compensation medications. Call us at 888-321-7945 to get started.

House Bill 831 (2019), Electronic Prescribing, was signed into law with an effective date of January 1, 2020. The bill provides important requirements for prescribers to generate and transmit all prescriptions electronically upon licensure renewal or by July 1, 2021, whichever is earlier. The bill provides some exceptions. For more information on the law, please see this Florida Board of Pharmacy page. 

 

FAQs

What can I do if I’m told to use or switch to a specific pharmacy?

Under Florida workers’ compensation law, you have the right to choose your pharmacy.


Pursuant to Florida Statute 440.13(3)(j), injured workers are entitled to free, full, and absolute choice in selecting the pharmacy that fills their prescriptions. This means your employer, insurance carrier, or any representative cannot require you to use a specific pharmacy, condition your coverage on your choice, or interfere with your decision in any way.

If you are asked or told to use a specific pharmacy—or to switch from your current pharmacy—you are not required to comply if you prefer to stay with your chosen provider.

What you can do:

  • Stay with your chosen pharmacy if you are satisfied with your care

  • Clearly state your rights, for example:

    • “Under Florida workers’ compensation law, I have the right to choose my pharmacy and would like to continue using my current pharmacy.”

  • Keep any communications (letters, emails, or messages) related to the request

  • Reach out for support if you have concerns or feel pressured

If an insurance carrier has contacted you about your pharmacy choice or you’re unsure how to respond, Injured Workers Pharmacy (IWP) can help you understand your rights and guide next steps. Contact us using the form below or at 1-888-321-7945 or FLpatients@IWPharmacy.com.

What does “free, full, and absolute choice” mean for me as an injured worker?

Under Florida workers’ compensation law, “free, full, and absolute choice” means that you are in control of selecting the pharmacy that fills your prescriptions—without restriction or interference.

This protection, outlined in Florida Statute 440.13(3)(j), ensures that:

  • You can choose any pharmacy you prefer, including Injured Workers Pharmacy (IWP)
  • Your decision cannot be limited or influenced by your employer, insurance carrier, or any representative
  • Your access to medications and benefits is not tied to using a specific pharmacy

In practical terms, this means your pharmacy choice is entirely yours. No one else can make that decision for you, override it, or impose conditions based on it.

If you ever have questions about your options or want help understanding how this applies to your situation, contact us using the form below or at 1-888-321-7945 or FLpatients@IWPharmacy.com. 

What if my doctor sends my prescription to a different pharmacy?

In some cases, your doctor may send your prescription to a pharmacy they commonly work with or have on file. However, under Florida workers’ compensation law, the choice of pharmacy ultimately belongs to you—not your doctor or any other party.

If your prescription is sent to a pharmacy you did not choose, you still have the option to select a different pharmacy that meets your needs.

What you can do:
  • Inform your doctor’s office of your preferred pharmacy for future prescriptions
  • Request that your prescription be sent to or transferred to the pharmacy of your choice
  • Continue working with the pharmacy you trust for your care

Pharmacy selection should reflect your preference, and you have the right to ensure your prescriptions are filled where you feel most comfortable.

If you need help coordinating a prescription or transferring it, Injured Workers Pharmacy (IWP) can assist in making the process as smooth as possible.

What if my doctor gives me a paper prescription instead of sending it electronically?

If your doctor provided a paper prescription, you can still use IWP. Simply contact our Patient Care Team at 1-888-321-7945, and we can send you prepaid overnight UPS labels via email or deliver them to your door.

Once you send your prescription to us, we’ll typically receive it the next business day. From there, our team will quickly process your medication and coordinate delivery so you can start treatment without delay.

Want to know more about pharmacy choice state by state?

Pharmacy choice isn't as straightforward as it seems. Who controls pharmacy choice in workers' comp—and why does it matter? Explore the impact on care, cost, and recovery in our latest white paper and learn how pharmacy choice laws vary across the country.

IWP-2006-V5 Florida Territory Map

Meet Your Florida Team

A comprehensive list of our entire Florida team can be found on our "Find My" Territory Manager page. 


We Are Committed to Injured Workers.

At Injured Workers Pharmacy, we remain committed to providing convenient, reliable service and personalized support throughout your care.

If an insurance carrier contacted you to direct your choice of pharmacy, please fill out the form or contact your local Sales Representative directly. 

A complete list of our Florida Sales Representatives can be found here. 

 


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