Injured Workers Pharmacy Online Privacy Policy

Last Updated: February 1, 2021

This Privacy Policy describes how we (“Injured Workers Pharmacy” or “IWP”) collect and use your personal information through (the “Site”). This Privacy Policy does not apply to other online or offline IWP sites, products or services.

Information collected.

We, and our vendors, may obtain personal information that you provide to us directly, for example, data you submit when you complete contact forms, sign up for marketing or informational newsletters, comment on the Site blog, and order supplies on the Site. Personal information we collect may include your name, mailing and billing address, email address, phone number, date of birth, and gender.

Additionally, you may submit the personal information of others, such as your doctor’s or attorney’s name, or in the case of a referral, the personal information of an injured worker, including their claim documents. If you submit the personal information of another person, you represent that you have obtained the authorization from that person to submit such personal information to us.

In addition to any personal information or other information that you choose to submit to the Site, we and our vendors (including content and analytics providers and advertising companies) may use a variety of tracking technologies (e.g., cookies, pixel tags, web server logs) that automatically or passively collect certain information whenever you visit or interact with the Site or one of our advertisements or other content elsewhere online. This type of usage information may include the browser you are using, your IP address or other unique identifier, your use of the Site (including clicks, movement, and scrolling), the URL that referred you to our Site, all of the areas within our Site that you visit, anonymous traffic data, and the time of the visit.

We may combine certain tracking technology information with other information we obtain about you, which may include data we obtain from third parties.

We or other parties may collect personal information about your online activities over time and across different websites when you use the Site.

You can set your browser not to accept cookies or to notify you when you are sent a cookie, giving you the opportunity to decide whether or not to accept it. You may also use commonly available tools in your browser to remove cookies which may have been placed on your computer. However, please note that if you disable the use of cookies on your computer, some functionality of the Site will not work.

Your web browser may have settings that allow you to transmit a “Do Not Track” signal when you visit various websites or use online services. Like many websites and online services, this Site is not designed to respond to “Do Not Track” signals received from browsers. To learn more about “Do Not Track” signals, you may wish to visit

We may use third-party technology to collect and use data in connection with interest-based advertising. These third-party ad technology companies and advertisers may use, store, or access cookies, web beacons, and other storage technologies to collect or receive information from the Site and elsewhere on the Internet and use that information to provide advertising services to us, including interest-based advertising or advertisements targeted to your interests.

We may use certain third-party web analytics services, including Google Analytics and Hotjar, to help us understand and analyze how visitors use the Site and to serve ads on our behalf across the Internet. We’ve implemented Google Analytics Advertising features such as dynamic remarketing, interest-based advertising, audience targeting, behavioral reporting, demographics and interests reporting, user segment analysis, device reporting, display advertising, and video ads reporting. We and our vendors may use first-party cookies or other first-party identifiers as well as third-party cookies or other third-party identifiers to deliver advertisements, create a profile of you, measure your interests, detect your demographics, detect your device, and personalize content.

To find out more about how these third-party analytics services manage the privacy of information in conjunction with delivering ads online, and how to opt-out of information collection by these networks, please visit:,, or

For more information on how Google Analytics uses data collected through the Site, visit: To opt out of Google Analytics cookies, visit: and

Please note that we do not control how other parties manage their opt-out processes.

How we use personal information.

We may use your personal information for many purposes, such as to:

  • provide various products or services to you, including by processing your orders;
  • analyze trends and conduct research about improving our products and services;
  • provide support and respond to questions from customers and Site visitors;
  • improve the Site, products, or services;
  • learn about customers’ needs;
  • contact consumers for research, informational, and marketing purposes, including customizing our product recommendations to you based upon your information and purchases;
  • track traffic patterns and Site usage;
  • correlate information with other commercially available information to identify demographics and preferences to assist us in our marketing efforts;
  • provide specific relevant marketing, promotional, or other information to you;
  • address information security and/or privacy issues, network functioning, and troubleshooting;
  • investigate claims and/or legal actions, violations of our policies and procedures, and compliance with relevant applicable laws and legal process;
  • comply with applicable laws, regulations, or legal process as well as industry standards and our company policies; or
  • prevent, investigate, identify, or take any other action with regard to suspected or actual fraudulent or illegal activity, or any activity that violates our policies.

Information sharing.

We may share information we collect about you with our affiliates, subsidiaries, and partners worldwide.

From time to time we may enter into an arrangement with another company that is not owned by or affiliated with us to provide additional features on the Site. These arrangements may include business partners, sponsors, and co-branded sites (referred to here as “co-branded pages”). Any information, including personal information, that you provide on one of these co-branded pages may be shared with these partners. By participating in activities or providing your information on these co-branded pages, you consent to our providing your information to those partners. Separate privacy policies may apply to these partners’ uses of your personal information. For example, you may apply for IWP jobs through a co-branded page, which may require you to register an account and will collect and process your job application subject to its own posted privacy policy and terms.

We may use vendors to help us operate our business and the Site, or administer activities on our behalf, such as accepting and fulfilling your order, sending emails, serving advertisements, website maintenance, and customer service. For advertising purposes, we may share with vendors, such as Facebook Custom Audiences, your information, including your personal information (such as your email address) and information we collect automatically. You may opt out of Facebook Custom Audience by logging into your Facebook account and changing your privacy or advertising settings as per Facebook’s opt-out instructions. You may also use your Facebook account settings to unlink your Facebook account from the Site.

We may share your personal information in the event we sell or transfer all or a portion of our business assets (e.g., further to a merger, reorganization, liquidation, or any other business transaction), including negotiations of such transactions.

Information, including personal information, may also be shared: (i) as permitted by law; (ii) where we determine that disclosure of specific information is necessary to comply with the request of a law enforcement or regulatory agency or other legal process; or (iii) to enforce our policies, or to protect legal rights, property, or safety.

Third-party links and online services.

The Site may contain links to, or features facilitated by, other websites or online services. We are not responsible for the privacy practices, advertising, products, or content of websites or online services that we do not control. Please note that other online services have their own privacy policies and IWP is not responsible or liable for these policies.

The Site may permit you to interact with another website or online service, such as enabling you to “like” IWP on another site or “share” content from the Site with other sites (a “Social Features”). If you choose to “like” or “share” content or post information using Social Feature, that information may be publicly displayed, and the other party may have access to certain information about you and your use of the Site. Similarly, if you interact with us through Social Features, we may have access to information about you (for example, if you “like” or “follow” our page on another website). Please note that if you mention or comment about IWP or our Site in your post to another platform, that platform may allow us to publish your post on our Site.

You may also choose to use Social Features on the Site, such as by posting a review or logging into the Site with your username and password for another website (for example, using “Facebook Connect”). Use of such a feature may allow us to collect (or the other party to share) information about you, including your personal information. In addition, we may receive information about you if a user of another website gives us access to their profile and you are one of their “connections”, or information about you is otherwise accessible through that other user.

Personal information from children.

The Site is not intended for children under the age of 13 and we do not knowingly collect personal information online from individuals under age 13. If we become aware that we have obtained personal information from a child under age 13 we will delete such information in accordance with applicable law.

Your choices.

If you elected to receive marketing materials from us and prefer to no longer receive any marketing materials from us, you may opt out at any time by using the unsubscribe link located in our email.

Security of your personal information.

We maintain appropriate administrative, technical, and physical safeguards designed to help protect personal information collected or received through the Site. Although we use reasonable efforts to safeguard information, transmission via the Internet is not completely secure and we cannot guarantee the security of your information collected through the Site.

California residents.

California law permits California residents to request certain information regarding our disclosure of personal information to third parties for their own direct marketing purposes. If you are a California resident, you may request information about our compliance with California law by contacting us here or by sending a letter to: 300 Federal St. Andover, MA 01810 (Attention: Legal Counsel). Any such request must include California Privacy Rights Request in the first line of the description and include your name, street address, city, state, and ZIP code. Please note that we are only required to respond to one request per customer each year.

Information for users outside the United States.

If you are visiting the Site from outside the United States, please be aware that we are based in the U.S. and the information we obtain through the Site will be transferred to, processed, and stored on our servers in the United States. The data protection laws and regulations applicable to your personal data transferred to the United States may be different from the laws in your country of residence.

Changes to this Privacy Policy.

IWP will occasionally update this Privacy Policy. When we do, we will also revise the “Last Updated” date at the top of the Privacy Policy.

Contact information.

For any questions about this Privacy Policy, please contact IWP by telephone, email, or postal mail.

IWP PO Box 338
Methuen, MA 01844

Toll free: 1-888-321-7945
Fax: 1-800-305-0499