FAQs

Frequently Ask Questions - Workers' Compensation

Frequently Ask Questions - Automotive

  • Can I fax my prescription to IWP?

    IWP can only accept prescriptions that are faxed directly from your physician’s office. In addition to the doctor’s faxed prescription, the original hard-copy must also be mailed to us.

  • What is the best way to get my prescriptions to you?

    Mail your prescriptions to PO Box 338, Methuen, MA 01844. For future mailings, you will be provided with an IWP self-addressed, postage paid envelope with every shipment of medication.

  • How long will it take to receive my medication?

    Once you are enrolled and we have received all necessary documents, IWP will overnight your prescription for delivery the following day. However, there are many factors that can influence the amount of time it takes to process your first shipment of medication. Your customer service representative will be able to give you a better estimate depending on the particulars of your claim.

  • How will I receive my medication?

    Your medication will be shipped to your home address, in most cases via UPS. Please provide us with any special shipping instructions that will help the driver get your package to you. If you would like us to ship your medications to an address other than your own, please inform our customer care department.

  • Do I have to be home to receive my medication?

    All control medications (CII - CV) must be signed for upon delivery. If you are not home, the UPS driver will make 3 attempts to deliver the medication before returning the package back to our pharmacy.

  • Can I get my medication sent to my place of employment?

    Yes, we can arrange to have your medication shipped to an alternate address. In order to do this, please provide our customer service department with the alternate address information.

  • What happens if the insurance company doesn’t approve my medication?

    We will work with your law firm and your treating physician to ensure that you receive the proper medical treatment that you are entitled to under your claim as part of our Continuity of Care Program.

  • Who pays for my medication?

    We will bill the responsible auto insurance carrier directly.

Frequently Ask Questions - Attorneys

Frequently Ask Questions - Physicians