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1. Can I fax my prescription to IWP?
IWP can only accept prescriptions that are faxed directly from your physician’s office. In addition to the doctor’s office faxing IWP your prescription, they must mail the original hard-copy as well. If you have prescriptions at home, please mail them to our address immediately. You will be provided with an IWP self-addressed, postage paid envelope, to be used in the future, with every medication shipment.
2. What is the best way to get my prescriptions to you?
Mail your prescriptions to our address immediately. For future mailings, you will be provided with an IWP self-addressed, postage paid envelope with every medication shipment.
3. I have refills remaining on my prescriptions that I had filled at my local pharmacy. Can you still fill my medication?
Certain medications are not transferable from one pharmacy to another. Please call your local pharmacy or your Customer Service Representative to find out more information on permissible medications.
4. Do I have to call you when I am due for a refill?
Prescriptions with refills will automatically be filled and sent to you when due. However, we encourage you to monitor your medications and contact us if you have not received a refill 2-3 days prior to your medication running out. If a change in your medication occurs and you no longer need a particular medication refilled, please contact IWP so we can stop shipment.
5. I can only take brand name medication; will you be able to fill my prescriptions?
In order to dispense brand name medication, your doctor must specify on your prescription "brand medically necessary" or "dispense as written" [DAW]. If your physician does not specify this, pharmacy law mandates that we administer the generic.
6. How long will it take to receive my medication?
There are many factors that can influence the amount of time it takes to process your first shipment of medication. Your Customer Service Representative will be able to give you a better estimate depending on the particulars of your claim.
7. How will I receive my medication?
Your medication will be shipped to your home address. Please provide us with any special shipping instructions that will help the driver get your package to you. For example, if you live in a multi-family home and your entrance is in the rear or on the side, we can put this information right on the shipping label. If you would like us to ship your medications to an address other than your own, please let us know.
8. Can prescriptions be delivered to my PO Box address?
No, medications cannot be delivered to a PO Box. They can be delivered to a street address. If you would like us to ship your medications to an address other than your own, please let us know. We would be more than happy to send any correspondence or literature to your PO Box if you choose.
9. Do I have to be home to receive my medication?
A signature will be required for your first shipment of medication. Certain medications (Class II narcotics) must be signed for upon delivery. If you are not home, we will make 3 attempts to deliver the medication before returning the package back to our pharmacy.
10. Can I get my medication sent to my place of employment?
Yes, we can arrange to have your medication shipped to an alternate address. In order to do this, please provide your Customer Service Representative with the alternate address information.
11. Do I need a prescription card?
No, simply provide us with your full name and we will be able to access your records.
12. My claim is closed, but I'm not sure if I am still able to receive medication. Can you still help me?
We will contact your insurance company and/or your law firm to verify the status of your claim. If your claim is closed, there is a possibility that it is still open for medication.
13. What happens if the insurance company doesn't approve my medication?
We will work with your law firm and your treating physician to ensure that you receive the proper medical treatment that you are entitled to under your claim.
14. Can you reimburse me for the prescriptions I have already paid for at my local pharmacy?
No, we can only bill the insurance carrier for the prescriptions IWP fills for you.
15. Who pays for my medication?
We will bill the insurance carrier directly.
16. Will I have to make any co-payments?
No, we will bill the insurance carrier directly. There are no out-of-pocket expenses for injured workers on approved Workers' Compensation claims. And no out-of-pocket expenses on approved auto injury claims unless policy limits are met.
17. I fear my medication is lost or has been stolen, what should I do?
Call IWP immediately at 888-321-7945. You should also notify your physician and the Police to file a report. We cannot replace medication without a new prescription from your physician. It is the patient’s responsibility to contact the physician for a new order. In addition, we cannot bill an insurance company twice for the same order. If a prescription were to be refilled to replace lost or stolen medication, the patient would be responsible payment.
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