How We Help Patients

Take care of yourself. We’ll take care of the rest.

If you have been injured at work, in a car accident, or elsewhere and you’re waiting for a claim settlement, IWP can help. As an independent mail-order pharmacy service, your best interest is our biggest concern. Simply give us a call and we will ship your medication directly to your door.

  • Workers’ Comp

    How We Can Help

    At IWP, we provide Workers’ Compensation medication to injured workers like you. As an independent pharmacy, your best interest is our biggest concern.

    IWP fills Workers’ Compensation prescriptions and ships medication straight to your door, even if your claim is denied or in litigation. We are here to get you the best care available.

    The IWP Guarantee:

    • Immediate prescriptions and equipment
    • Licensed pharmacist consultations
    • Free next-day delivery for all approved claims
    • Caring, professional service from a dedicated, multilingual customer service team

    No more..

    • Confusing claim forms
    • Out-of-pocket expenses on approved claims
    • Waiting for reimbursement
    • Time and stress spent on calls and paperwork
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  • Auto Injury

    How We Can Help

    IWP is the patient advocate pharmacy. We work on your behalf to get you the best prescription care available. If you are injured in a car accident, IWP can help. As an independent mail-order pharmacy service, we specialize in providing medication to injured individuals like you.

    IWP makes prescription care simple by eliminating hassles. We ship your medication to your door when you need it and work with your auto carrier to ensure payment.

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  • Personal Injury

    How We Can Help

    IWP’s recent affiliation with Banyan Finance allows us to get you the medications you need while your personal injury claim is processed.

    You can work with your attorney to enter into a Lien Agreement, sometimes referred to as a Letter of Protection (LOP). This agreement secures payment for your medications through Banyan Finance with the proceeds from your personal injury claim settlement. This agreement allows IWP to deliver the same great prescription service to you while your personal injury claim is processed.

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Frequently Ask Questions - Workers' Compensation

Frequently Ask Questions - Automotive

Can I fax my prescription to IWP?

IWP can only accept prescriptions that are faxed directly from your physician’s office. In addition to the doctor’s faxed prescription, they must mail the original hard-copy as well. If you have prescriptions at home, please mail them to our address immediately. You will be provided with an IWP self-addressed, postage paid envelope, to be used in the future, with every medication shipment. Back to Top

What is the best way to get my prescriptions to you?

Mail your prescriptions to our address immediately. For future mailings, you will be provided with an IWP self-addressed, postage paid envelope with every medication shipment. Back to Top

I have refills remaining on my prescriptions that I had filled at my local pharmacy. Can you still fill my medication?

Yes, we can transfer any remaining refills from your local pharmacy. However, certain medications are not transferable from one pharmacy to another. Please call IWP to find out more information on permissible medications. Back to Top

Do I have to call you when I am due for a refill?

Once you are enrolled in the IWP program you will receive your medication consistently each month, when it is due. If a change in your medication occurs and you no longer need a particular medication refilled, please contact IWP so we can stop shipment. Back to Top

I can only take brand name medication; will you be able to fill my prescriptions?

In order to dispense brand name medication, your doctor must specify on your prescription “brand medically necessary” or “dispense as written” [DAW]. If your physician does not specify this, pharmacy law mandates that we administer the generic. Back to Top

How long will it take to receive my medication?

There are many factors that can influence the amount of time it takes to process your first shipment of medication. Your customer service representative will be able to give you a better estimate depending on the particulars of your claim. Back to Top

How will I receive my medication?

Your medication will be shipped to your home address, in most cases via UPS. Please provide us with any special shipping instructions that will help the driver get your package to you. If you would like us to ship your medications to an address other than your own, please let us know. Back to Top

Can prescriptions be delivered to my PO Box address?

No, medications cannot be delivered to a PO Box. They can be delivered to a street address. If you would like us to ship your medications to an address other than your own, please let us know. We would be more than happy to send any correspondence or literature to your PO Box if you choose. Back to Top

Do I have to be home to receive my medication?

Certain medications (all control medications, CII -CV) must be signed for upon delivery. If you are not home, the UPS driver will make 3 attempts to deliver the medication before returning the package back to our pharmacy. Back to Top

Can I get my medication sent to my place of employment?

Yes, we can arrange to have your medication shipped to an alternate address. In order to do this, please provide your customer service representative with the alternate address information. Back to Top

Do I need a prescription card?

No, simply provide us with your full name and we will be able to access your records. Back to Top

My claim is closed, but I’m not sure if I am still able to receive medication. Can you still help me?

We will contact your insurance company and/or your law firm to verify the status of your claim. If your claim is closed, there is a possibility that it is still open for medication. If your claim is also closed for medical you may enroll in our Patient Direct program and continue to use our pharmacy. Back to Top

What happens if the insurance company doesn’t approve my medication?

We will work with your law firm and your treating physician to ensure that you receive the proper medical treatment that you are entitled to under your claim as part of our Continuity of Care Program. Back to Top

Can you reimburse me for the prescriptions I have already paid for at my local pharmacy?

No, we can only bill the insurance carrier for the prescriptions IWP fills for you. Back to Top

Who pays for my medication?

We will bill the insurance carrier directly for open and active claims. Back to Top

I fear my medication is lost or has been stolen, what should I do?

Call IWP immediately at 888-321-7945. You should also notify your physician and the Police to file a report. We cannot replace medication without a new prescription from your physician. It is the patient’s responsibility to contact the physician for a new order. In addition, we cannot bill an insurance company twice for the same order. If a prescription were to be refilled to replace lost or stolen medication, the patient would be responsible for payment. Back to Top

Can I fax my prescription to IWP?

IWP can only accept prescriptions that are faxed directly from your physician’s office. In addition to the doctor’s office faxing IWP your prescription, they must mail the original hard-copy as well. If you have prescriptions at home, please mail them to our address immediately. You will be provided with an IWP self-addressed, postage paid envelope, to be used in the future, with every medication shipment. Back to Top

What is the best way to get my prescriptions to you?

Mail your prescriptions to our address immediately. For future mailings, you will be provided with an IWP self-addressed, postage paid envelope with every medication shipment. Back to Top

How long will it take to receive my medication?

There are many factors that can influence the amount of time it takes to process your first shipment of medication. Your customer service representative will be able to give you a better estimate depending on the particulars of your claim. Back to Top

How will I receive my medication?

Your medication will be shipped directly to your home via UPS. Please provide us with any special shipping instructions that will help the driver get your package to you. If you would like us to ship your medications to an address other than your own, please let us know. Back to Top

Do I have to be home to receive my medication?

Certain medications (all control medications, CII -CV) must be signed for upon delivery. If you are not home, UPS will make 3 attempts to deliver the medication before returning the package back to our pharmacy. Back to Top

Can I get my medication sent to my place of employment?

Yes, we can arrange to have your medication shipped to an alternate address. In order to do this, please provide your customer service representative with the alternate address information. Back to Top

What happens if the insurance company doesn’t approve my medication?

We will work with your treating physician and attorney (if applicable) to ensure that you receive the proper medical treatment that you are entitled to under your claim. Back to Top

Who pays for my medication?

We will bill the responsible auto insurance carrier directly. Back to Top