Patients

With IWP, you don’t have to worry about your workers’ compensation, auto injury, or personal injury medications - we deliver them to you.

How We Help Patients

As THE Patient Advocate Pharmacy, IWP works tirelessly so that you receive the benefits and services you need to return to a productive life.

As a national independent pharmacy, we collaborate with the legal, medical and insurance communities so you can focus on what’s most important – getting better. We take the burden of denied medications away, and ship medications right to your doorstep with little to no upfront costs to you. Whether you’re injured at work, in a car accident, or any in between, we believe you should be entitled to excellent prescription care.

Workers’ Compensation

How We Can Help

At IWP, our biggest concern is you. We take the financial burden out of the prescription process and have medications delivered to your door step, hassle free. We have full knowledge of the Workers’ Compensation process and work with all parties privy to your claim to make sure you are receiving the treatment you need.

By using IWP you are entitled to the following benefits:

  • No out-of-pocket costs
  • 11 licensed pharmacists working to ensure quality and effective care
  • Two operating pharmacies to guarantee your prescription deliveries are not delayed
  • Continuous prescription care on controverted and litigated claims
  • Dedicated, friendly multilingual staff who look out for your best interest

Simply put, we advocate for the injured work to ensure the highest quality of care is being received.

Auto Injury

How We Can Help

IWP is not the average pharmacy, which means our only concern is providing you with the best treatment possible for your auto injury. Simply have your prescription sent to us and we will ship the medication directly to your door while working with the insurance carrier for reimbursement. This means we eliminate the obstacles standing in the way of receiving your medications quickly and seamlessly.

Personal Injury

How We Can Help

At IWP we aim to deliver peace of mind to those injured in accidents. As your pharmacy partner in Personal Injury cases, IWP will provide convenient, uninterrupted care with minimal out-of-pocket costs*, and hassle-free first fill to assist uninsured or underinsured patients. We work with funding partners that align with our business model, flexibility, and commitment to service excellence, so that you can receive medications that you need.

Frequently Ask Questions - Workers' Compensation

Frequently Ask Questions - Automotive

Can I fax my prescription to IWP?

IWP can only accept prescriptions that are faxed directly from your physician’s office. In addition to the doctor’s faxed prescription, they must mail the original hard-copy as well. If you have prescriptions at home, please mail them to our address immediately. You will be provided with an IWP self-addressed, postage paid envelope, to be used in the future, with every medication shipment. Back to Top

What is the best way to get my prescriptions to you?

Mail your prescriptions to our address immediately. For future mailings, you will be provided with an IWP self-addressed, postage paid envelope with every medication shipment. Back to Top

I have refills remaining on my prescriptions that I had filled at my local pharmacy. Can you still fill my medication?

Yes, we can transfer any remaining refills from your local pharmacy. However, certain medications are not transferable from one pharmacy to another. Please call IWP to find out more information on permissible medications. Back to Top

Do I have to call you when I am due for a refill?

Once you are enrolled in the IWP program you will receive your medication consistently each month, when it is due. If a change in your medication occurs and you no longer need a particular medication refilled, please contact IWP so we can stop shipment. Back to Top

I can only take brand name medication; will you be able to fill my prescriptions?

In order to dispense brand name medication, your doctor must specify on your prescription “brand medically necessary” or “dispense as written” [DAW]. If your physician does not specify this, pharmacy law mandates that we administer the generic. Back to Top

How long will it take to receive my medication?

There are many factors that can influence the amount of time it takes to process your first shipment of medication. Your customer service representative will be able to give you a better estimate depending on the particulars of your claim. Back to Top

How will I receive my medication?

Your medication will be shipped to your home address, in most cases via UPS. Please provide us with any special shipping instructions that will help the driver get your package to you. If you would like us to ship your medications to an address other than your own, please let us know. Back to Top

Can prescriptions be delivered to my PO Box address?

No, medications cannot be delivered to a PO Box. They can be delivered to a street address. If you would like us to ship your medications to an address other than your own, please let us know. We would be more than happy to send any correspondence or literature to your PO Box if you choose. Back to Top

Do I have to be home to receive my medication?

Certain medications (all control medications, CII -CV) must be signed for upon delivery. If you are not home, the UPS driver will make 3 attempts to deliver the medication before returning the package back to our pharmacy. Back to Top

Can I get my medication sent to my place of employment?

Yes, we can arrange to have your medication shipped to an alternate address. In order to do this, please provide your customer service representative with the alternate address information. Back to Top

Do I need a prescription card?

No, simply provide us with your full name and we will be able to access your records. Back to Top

My claim is closed, but I’m not sure if I am still able to receive medication. Can you still help me?

We will contact your insurance company and/or your law firm to verify the status of your claim. If your claim is closed, there is a possibility that it is still open for medication. If your claim is also closed for medical you may enroll in our Patient Direct program and continue to use our pharmacy. Back to Top

What happens if the insurance company doesn’t approve my medication?

We will work with your law firm and your treating physician to ensure that you receive the proper medical treatment that you are entitled to under your claim as part of our Continuity of Care Program. Back to Top

Can you reimburse me for the prescriptions I have already paid for at my local pharmacy?

No, we can only bill the insurance carrier for the prescriptions IWP fills for you. Back to Top

Who pays for my medication?

We will bill the insurance carrier directly for open and active claims. Back to Top

I fear my medication is lost or has been stolen, what should I do?

Call IWP immediately at 888-321-7945. You should also notify your physician and the Police to file a report. We cannot replace medication without a new prescription from your physician. It is the patient’s responsibility to contact the physician for a new order. In addition, we cannot bill an insurance company twice for the same order. If a prescription were to be refilled to replace lost or stolen medication, the patient would be responsible for payment. Back to Top

Can I fax my prescription to IWP?

IWP can only accept prescriptions that are faxed directly from your physician’s office. In addition to the doctor’s office faxing IWP your prescription, they must mail the original hard-copy as well. If you have prescriptions at home, please mail them to our address immediately. You will be provided with an IWP self-addressed, postage paid envelope, to be used in the future, with every medication shipment. Back to Top

What is the best way to get my prescriptions to you?

Mail your prescriptions to our address immediately. For future mailings, you will be provided with an IWP self-addressed, postage paid envelope with every medication shipment. Back to Top

How long will it take to receive my medication?

There are many factors that can influence the amount of time it takes to process your first shipment of medication. Your customer service representative will be able to give you a better estimate depending on the particulars of your claim. Back to Top

How will I receive my medication?

Your medication will be shipped directly to your home via UPS. Please provide us with any special shipping instructions that will help the driver get your package to you. If you would like us to ship your medications to an address other than your own, please let us know. Back to Top

Do I have to be home to receive my medication?

Certain medications (all control medications, CII -CV) must be signed for upon delivery. If you are not home, UPS will make 3 attempts to deliver the medication before returning the package back to our pharmacy. Back to Top

Can I get my medication sent to my place of employment?

Yes, we can arrange to have your medication shipped to an alternate address. In order to do this, please provide your customer service representative with the alternate address information. Back to Top

What happens if the insurance company doesn’t approve my medication?

We will work with your treating physician and attorney (if applicable) to ensure that you receive the proper medical treatment that you are entitled to under your claim. Back to Top

Who pays for my medication?

We will bill the responsible auto insurance carrier directly. Back to Top

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What Patients Are Saying

“Because of IWP, and the way they are set up, I was able to continue taking my medications and stay focused on my health, rather than deal with stress. I didn’t have to put my health on hold while waiting for the insurance company to come through. They saved me.”

Christina Thompson
Dayton, OH

“Everyone at IWP has been wonderful. With the stress of being injured, IWP now takes the stress out of getting my medicine. The best thing I did was to sign up with IWP. The service I have received has been excellent from every customer service rep that has helped me. They are great at getting my scripts faxed and filled and sent to me with lightning speed. I get them faster from IWP than I did going to the drug store and have to deal with Workmen’s Comp.”

Cherie Murphy
Washington, IL