1. Can I fax my prescription to IWP?
IWP can only accept prescriptions that are faxed directly from your physician's office. In
addition to the doctor's office faxing IWP your prescription, they must mail the original
hard-copy as well. If you have prescriptions at home, please mail them to our address immediately.
You will be provided with an IWP self-addressed, postage paid envelope, to be used in the future,
with every medication shipment.
2. What is the best way to get my prescriptions to you?
Mail your prescriptions to our address immediately. For future mailings, you will be provided with
an IWP self-addressed, postage paid envelope with every medication shipment.
3. How long will it take to receive my medication?
There are many factors that can influence the amount of time it takes to process your first shipment
of medication. Your Customer Service Representative will be able to give you a better estimate
depending on the particulars of your claim.
4. How will I receive my medication?
Your medication will be shipped to your home address. Please provide us with any special shipping
instructions that will help the driver get your package to you. For example, if you live in a multi-family
home and your entrance is in the rear or on the side, we can put this information right on the shipping
label. If you would like us to ship your medications to an address other than your own, please let us know.
5. Do I have to be home to receive my medication?
A signature will be required for your first shipment of medication. Certain medications (Class II narcotics)
must be signed for upon delivery. If you are not home, we will make 3 attempts to deliver the medication
before returning the package back to our pharmacy.
6. Can I get my medication sent to my place of employment?
Yes, we can arrange to have your medication shipped to an alternate address. In order to do this, please
provide your Customer Service Representative with the alternate address information.
7. What happens if the insurance company doesn't approve my medication?
We will work with your treating physician and attorney (if applicable) to ensure that you receive the
proper medical treatment that you are entitled to under your claim.
8. Who pays for my medication?
We will bill the responsible auto insurance carrier directly.
9. Will I have to make any co-payments?
Unless policy limits are met, there are no out-of-pocket expenses on approved auto injury claims.
* Please note: Our auto injury program is only available in Delaware, Florida, Kentucky,
Minnesota, New Jersey, New York and Pennsylvania at this time.